Contact

If you are a friend or family member of an inmate and are looking for assistance with setting up a telephone Prepaid Collect or PIN Debit account, please create an account at SmartJailMail.com or contact our customer care center toll-free at 1-888-843-1972 for assistance.

If you are a friend or family member of an inmate and are attempting to locate a piece of postal mail that has been sent to our MailGuard® processing center, please create an account at MailGuardTracker.com or contact our customer care center toll-free at 1-888-843-1972 for assistance.

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It looks like you have a question about mail being sent to an inmate housed by the PA DOC. Your questions and concerns can best be addressed by the Pennsylvania Department of Corrections (PADOC). You can contact them at (717) 728-4063 or email them at ra-contactdoc@pa.gov. We encourage you to check out the PADOC website for more information about all their new policies and procedures. Smart Communications is not able to reply to questions about specific pieces of mail or provide tracking or delivery information. For mail tracking, please register at MailGuard® Tracker.

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888-253-5178

Corporate Office

Smart Communications Holding, Inc.
10491 72nd St.
Seminole, FL  33777